Last updated: July 12, 2026
We believe in straightforward work, and that applies to how we handle your information, too. This Privacy Policy explains in plain English what information we collect, why we collect it, and how we use it.
1. Information We Collect
We collect only the information reasonably necessary to understand your window or door project, prepare an estimate, process an order, and arrange delivery or installation.
When you contact us, request an estimate, place an order, or use our website, you may provide information such as:
- Your name;
- Email address;
- Phone number;
- Project, delivery, or installation address;
- Information about the windows, doors, products, or services you are interested in;
- Shopping cart and order information;
- Measurements, photographs, messages, or other details about your property and project.
Our website and hosting server may also automatically receive limited technical information, such as your IP address, browser type, device type, operating system, requested pages, and the date and time of your visit. We use this information primarily to keep the website working properly, maintain security, and troubleshoot technical issues.
2. Cookies and Local Storage
We use cookies and browser local storage that are necessary for the website to operate properly.
These technologies may be used to:
- Remember website preferences;
- Keep products in your shopping cart;
- Maintain secure website sessions;
- Support basic website functionality and security.
We do not use cookies for targeted advertising or to track your activity across unrelated websites.
You may configure your browser to block or delete cookies. However, some website features, including the shopping cart, may not function properly if necessary cookies or local storage are disabled.
3. How We Use Your Information
We use your information to communicate with you and complete the work you asked us to perform. This may include:
- Responding to questions about windows, doors, estimates, and installation services;
- Reviewing project details and preparing an estimate;
- Helping you select suitable products and options;
- Processing and managing orders;
- Coordinating measurements, delivery, and installation;
- Providing updates about your project;
- Maintaining customer, order, warranty, and service records in our customer relationship management system;
- Providing customer support after installation;
- Operating, maintaining, and protecting our website;
- Complying with applicable legal, tax, accounting, and business recordkeeping requirements.
4. How We Share Information
We do not sell, rent, or trade your personal information.
We may share information with service providers that help us operate our website and business, such as website hosting, email, data storage, and customer or order management providers.
These providers receive only the information reasonably necessary to perform services on our behalf and are expected to handle it appropriately.
We may also disclose information when reasonably necessary to:
- Comply with applicable law, legal process, or a lawful government request;
- Protect the rights, property, or safety of our company, customers, or others;
- Investigate suspected fraud, misuse, or security incidents;
- Complete a merger, sale, reorganization, or transfer of business assets.
5. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Respond to inquiries;
- Provide estimates and services;
- Complete orders and installations;
- Maintain customer and business records;
- Resolve disputes;
- Enforce agreements;
- Meet legal, tax, accounting, and warranty obligations.
Information that is no longer reasonably needed may be deleted, anonymized, or securely archived.
6. Data Security
We use reasonable administrative and technical measures designed to protect personal information from unauthorized access, loss, misuse, or disclosure.
However, no website, email system, database, or internet transmission can be guaranteed to be completely secure.
7. Your Choices and Requests
You may contact us to request access to, correction of, or deletion of personal information that we maintain about you.
Some information may need to be retained where reasonably necessary to complete an order, maintain warranty or business records, resolve a dispute, or comply with legal obligations.
To submit a privacy-related request, please contact us through our Contact page.
8. Children’s Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, or business practices.
When changes are made, we will update the "Last updated" date at the top of this page.
10. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us through our Contact page.